MY DOOR IS ALWAYS OPEN!
I received a couple of calls this week from past home mortgage customers. We had a chance to catch up on some casual conversation. Neither call resulted in a new application for me, but it reinforces the importance of realtionships. It reinforces the transactions we do are built on trust.
One caller just wanted to know if they accelerated their payments by "X" dollars a month, how much would they save.
One caller checks about once a year to see if refinancing would benefit him.
A third caller is considering some changes with their auto loans and wanted to bounce it off me.
With the market being so slow these days, I'm happy my phone rings . . . . at all! Im especially happy when my past borrowers trust me to ask a few questions. I'm certainly not an auto expert, but I can assist with simple interest questions.
My door is always open. When past customers call me, I know they are going to remember to refer me when they run into persons looking for home mortgage assistance in Kentucky. Often I'm asked if I always do business in such a personal way - and my answer is Absolutely! Always!
